Moderate play at Betor

Responsible gambling rests on three things. The first is prevention: when you approach play consciously and under control, you reduce the risks of excessive play and prevent addiction from forming. The second is the operator's duties. Under Sections 13 to 16 of Act No. 186/2016 Coll., operators, and therefore TRELANGEN a.s. too, must offer tools and information for safe play: limits on money and time, information on the risks and on the option of self-exclusion, and protection of minors. The third is the player's attention: players should watch their own behaviour and catch warning signs before they grow into trouble.

The following situations are worth stopping for. If you recognise yourself or someone close in them, consider the prevention tools or a talk with a professional.

• You borrow to play or keep breaking the limits you set yourself.
• You try to make up lost money with more play.
• You play ever more often or for higher sums.
• Because of play you neglect your job, studies or family.
• You carry on although you have debts or play is causing disputes.
• You hide your play from those close to you.
• When you cannot play, you are restless, irritable or anxious.
• Play is taking a toll on your mental or physical health.

The play-control tools are part of the Betor user account and every registered player has them available; the brand provides them on the basis of Act No. 186/2016 Coll. Two of them concern money:

• the deposit limit sets how much you may send to the gaming account per day, week or month; once it is reached, deposits are blocked until the period ends;
• the betting and loss limit caps total bets or the net loss in the period you choose; as soon as you reach it, the system accepts no more bets.

• The time limit fixes how long you can play during a day or week; meanwhile the reality check regularly reports how much time has passed.
• The time-out temporarily takes you out of play for 24 hours, 7 days or 30 days. During that time you neither log in nor play; then the account is activated again.

In the account you can introduce, lower or cancel limits. If you want to raise one, a protection period of at least 24 hours applies.

For the moments when you need to stop at once, there is the panic button in the user interface; every registered player can use it. Pressing it excludes you from all gambling for 48 hours: the system automatically removes you from all of the operator's online platforms and at the same time offers you the chance to request entry in the Register of Excluded Persons (RVO).

Operators of internet games and gaming halls have had to offer this function since 1 July 2024; the obligation follows from Act No. 186/2016 Coll.

Act No. 186/2016 Coll. gives you the right to have yourself excluded from gambling, either for a time or permanently; you decide which kind of exclusion it will be. The request is filed in the user account or directly with the operator. An entry in the RVO has nationwide reach, so it applies to all gambling operators in the Czech Republic, and it can be deleted after 1 year at the earliest.

The Register of Excluded Persons (RVO) is administered by the Ministry of Finance of the Czech Republic under Section 131 of Act No. 186/2016 Coll. Whoever is entered will not get to play with licensed operators in the Czech Republic. The register contains, on the one hand, people who asked for exclusion themselves and, on the other, persons excluded by law, for example people in enforcement or insolvency proceedings or recipients of certain benefits.

There are four routes to an entry: via your account with the operator, by pressing the panic button and confirming the offered request, via the data box of the Ministry of Finance of the Czech Republic, or in person at Czech POINT.

Gambling is permitted only from 18; Act No. 186/2016 Coll. bars younger people from taking part and the operator must enforce the ban. It therefore verifies players' age and identity, for instance via BankID or in another way, at registration and again before winnings are paid out.

The following questions are based on the PGSI index (Problem Gambling Severity Index). Answer honestly:

1. Do you play for more money than you meant to spend?
2. Do you tell yourself you ought to play less?
3. Do you have regrets after playing?
4. Do you keep playing to wipe out a loss?
5. Do you push aside duties or the people around you because of play?
6. Have you heard from those around you that your play is not all right?
7. Have you borrowed money to play?

A yes to several questions means it is time to consider the prevention tools or contact with professionals. The result is only indicative and will not replace a professional diagnosis.

You can talk about gambling problems discreetly with professionals:

• National Helpline for Addiction (Národní linka pro odvykání), 800 350 000: the call is free and anonymous;
• Společnost Podané ruce: www.podaneruce.cz;
• Clinic of Addictology, 1st Faculty of Medicine, Charles University and General University Hospital in Prague: information at adiktologie.cz.

What does the panic button do?

It immediately takes you out of all gambling for 48 hours. Operators of internet games and gaming halls must have it since 1 July 2024.

Can I enter myself in the RVO?

Yes: in your account with the operator, by confirming after pressing the panic button, through the MF ČR data box or in person at Czech POINT.

Which limits can I set at Betor?

Limits on deposits, bets, losses and time spent playing, in the user account in the part on responsible gambling.

I am afraid I play too much. Where do I start?

Take the self-test, set yourself limits and, if needed, contact professionals; the National Helpline for Addiction is on 800 350 000.

Why does the operator verify my age?

Because only people aged 18 and over may play and minors are barred from taking part. That is why checks take place at registration and when winnings are withdrawn.

Where can I learn more?

In the responsible gambling section of the operator's website and on the website of the Ministry of Finance of the Czech Republic.

When can I disappear from the RVO?

Deletion is possible at the earliest 1 year after entry.

Do you need something on this page explained? Write to contact@marketbet.cz.

The Ministry of Finance warns: “Participation in gambling may lead to addiction.” Gambling is permitted only for adults who have reached 18. 18+